FAQs
Implementation Support
- Resources for Counselors and Other Educators Teaching Multiple Classes or Grades in the K-8 Digital SEL Program
- What updates are coming for Second Step® programs in 2022–2023?
- Annual Class, Training, and Reporting Reset FAQs—June 2022
- Second Step® Elementary Digital Program Updates for the 2022–2023 School Year
- Second Step® Middle School Updates for the 2022–2023 School Year
- Second Step® SEL for Adults Program Updates for the 2022–2023 School Year
Account
Digital Licenses
- Mind Yeti® Mindfulness Sessions Are Available to Second Step® Elementary Digital Program Users
- How do I renew my Second Step licenses?
- How do I create a class as an Elementary Digital or Middle School Program user?
- Second Step® SEL for Adults Modules 3 and 4 Updates Effective 12/21/2021
- I'm a teacher and I'm supposed to have access to Second Step Elementary or Middle School digital programs but I don't see it in my Dashboard
- Before You Start Second Step SEL for Adults - Guide for Site Leaders
General
- Can you show me a side-by-side comparison of the 2021 Second Step Digital Elementary Program and the 2011 Second Step K-5 Program?
- What training do I get with Second Step?
- Are the materials on SecondStep.org copyrighted?
- Can I post, share, translate, adapt, or copy Second Step materials or website content?
- May I link to this website (SecondStep.org)?
- May I put materials from this website on another website?
Purchasing Information
- My state sales tax exemption ID is on my purchase order. Do you still need documentation?
- My organization is tax exempt. What documentation do you need?
- Where can I get a copy of your W-9?
- What about shipping and handling costs?
- How can I fund my purchase?
- How do I place an order?
Site Content & Navigation
- Can you give me a walk-through of your online program content?
- What is your Accessibility Statement?
- How do I turn on video captions?
- Middle School Users: Check out My Dashboard updates.
- Where is my activation key?
- Where are the online lesson scripts for Early Learning - Grade 5 kit programs?
Technical
- What does "There was a problem with this Email Address" mean?
- What do I do when SecondStep.org won’t load?
- Is www.secondstep.org down?
- How do I resolve an "unable to authenticate" error?
- Can I delete a class in the Second Step Elementary and Second Step Middle School Digital Programs?
- What's the best way to re-create classes on SecondStep.org?