FAQs
COVID-19 Support
Implementation Support
- Second Step® Elementary Digital Program Updates for the 2021–2022 School Year
- Second Step® Middle School Updates for the 2021-22 School Year
- Annual Class, Training, and Reporting Reset FAQs - June 2021
- Spanish-Language Program Updates for the 2021-2022 School Year
- How do I implement the Bullying Prevention or Child Prevention Units with the Digital Elementary Program?
- Second Step SEL for Adults Role Descriptions
Account
Digital Licenses
- I'm a teacher and I'm supposed to have access to Second Step Elementary or Middle School digital programs but I don't see it in my Dashboard
- I am a SEL for Adults site leader. What does this mean?
- Before You Start Second Step SEL for Adults - Guide for Site Leaders
- FAQs about Lesson Progress Reporting
- I use the Middle School Program. Why do I have access to the K-5 Digital Program?
- As a license administrator, how do I see teachers' lesson progress or training completion?
General
- Can you show me a side-by-side comparison of the 2021 Second Step Digital Elementary Program and the 2011 Second Step K-5 Program?
- What training do I get with Second Step?
- Are the materials on SecondStep.org copyrighted?
- Can I post, share, translate, adapt, or copy Second Step materials or website content?
- May I link to this website (SecondStep.org)?
- May I put materials from this website on another website?
Purchasing Information
- My state sales tax exemption ID is on my purchase order. Do you still need documentation?
- My organization is tax exempt. What documentation do you need?
- Where can I get a copy of your W-9?
- What about shipping and handling costs?
- How can I fund my purchase?
- How do I place an order?
Site Content & Navigation
- Can you give me a walk-through of your website?
- Middle School Users: Check out My Dashboard updates.
- Where is my activation key?
- Where are the online lesson scripts for Early Learning - Grade 5 kit programs?
- What Spanish-language materials are included with Second Step?
- How do I access the Middle School Program’s Principal Toolkit?
Technical
- How do I resolve an "unable to authenticate" error?
- Can I delete a class in the Second Step Elementary and Second Step Middle School Digital Programs?
- How do I rename a class in the Second Step Elementary or Second Step Middle School Digital Programs?
- Do you offer SSO (Single-Sign-On)?
- My screen keeps flashing or refreshing after I sign in.
- I can't play the embedded videos in the Early Learning SEL Kick-Off Meeting's PowerPoint. What can I do?