FAQs
COVID-19 Support
- In-Person, Remote, or Hybrid: How Should I Plan Second Step® Middle School Activities This Fall?
- What new resources will you have for educators returning to school in the fall of 2020?
- Temporary Copyright Permissions Related to COVID-19 School Closures
- I have to teach remotely because of COVID-19. Can Second Step provide some guidance?
Implementation Support
- How will August training updates affect me?
- What are the Second Step® Middle School Program changes happening in August?
- Where can I find Early Learning through Grade 5 Second Step implementation support materials?
- Do you have an implementation snapshot for the Middle School Program?
- Do you have an implementation snapshot for your K-5 programs?
- How can I help my staff understand the benefits of SEL and Second Step Middle School?
Account
Digital Licenses
- I am a Setup Administrator. What does that mean?
- I am a License Administrator. What does that mean?
- I am supposed to have access the the Middle School Program, but I don't see links to it on the My Dashboard page. What do I do?
- Can I renew my licenses as part of an order with other items?
- How do I upgrade from one or more individual licenses to a schoolwide license?
- If I want to renew my license but change from a 1-year to a 3- or 5-year term, will I have to set up my access again?
General
- What training do I get with Second Step?
- Are the materials on SecondStep.org copyrighted?
- Can I post, share, translate, adapt, or copy Second Step materials or website content?
- May I link to this website (SecondStep.org)?
- May I put materials from this website on another website?
- What am I allowed to do with the materials on SecondStep.org?
Purchasing Information
- Can I create my own quote online?
- My state sales tax exemption ID is on my purchase order. Do you still need documentation?
- My organization is tax exempt. What documentation do you need?
- Where can I get a copy of your W-9?
- What about shipping and handling costs?
- How can I fund my purchase?
Site Content & Navigation
- What Spanish-language materials materials are included with Second Step?
- How do I see if school staff have completed their Bullying Prevention Unit or Child Protection Unit training?
- How do I access the Middle School Program’s Principal Toolkit?
- I received an email notifying me that I have access to the Principal Toolkit. What does that mean?
- How do I change my grade (Early Learning - Grade 5 programs)?
- Are the Early Learning through Grade 5 lessons online?
Technical
- Do you offer SSO (Single-Sign-On)?
- My screen keeps flashing or refreshing after I sign in.
- I can't play the embedded videos in the Early Learning SEL Kick-Off Meeting's PowerPoint. What can I do?
- I'm having trouble accessing Images or playing songs or videos from Streaming Lesson Media or the 2017 Middle School Program. What should I do?
- What are the technical requirements for Streaming Lesson Media or the Middle School Program?
- I can't remember my password! What should I do?