FAQs
COVID-19 Support
Implementation Support
- Second Step® Elementary Digital Program Updates for the 2021–2022 School Year
- Second Step® Middle School Updates for the 2021-22 School Year
- Annual Class, Training, and Reporting Reset FAQs - June 2021
- Second Step® Early Learning & Elementary Classroom Kit “Eyes Watching” Replacement Card FAQs
- Which EL–5 SEL curriculum elements have been replaced to reflect better cultural representation and how do I order these updated materials?
- As a Bullying Prevention Unit or Child Protection Unit training administrator, how should I inform summer school teachers of the June 27 training reset?
Account
Digital Licenses
- FAQs about Lesson Progress Reporting
- I use the Middle School Program. Why do I have access to the K-5 Digital Program?
- As a license administrator, how do I see teachers' lesson progress or training completion?
- How can I see if my team has completed the Bullying Prevention Unit or Child Protection Unit online training?
- I've been given access to Second Step online programs or training as a teacher or staff member, how do I get started?
- I've been given teacher access to your Elementary and Middle School digital programs or Bullying Prevention Unit or Child Protection Unit online training. How do I get started?
General
- Can you show me a side-by-side comparison of the 2021 Second Step Digital Elementary Program and the 2011 Second Step K-5 Program?
- What training do I get with Second Step?
- Are the materials on SecondStep.org copyrighted?
- Can I post, share, translate, adapt, or copy Second Step materials or website content?
- May I link to this website (SecondStep.org)?
- May I put materials from this website on another website?
Purchasing Information
- My state sales tax exemption ID is on my purchase order. Do you still need documentation?
- My organization is tax exempt. What documentation do you need?
- Where can I get a copy of your W-9?
- What about shipping and handling costs?
- How can I fund my purchase?
- How do I place an order?
Site Content & Navigation
- Can you give me a walk-through of your website?
- Middle School Users: Check out My Dashboard updates.
- Where is my activation key?
- Where are the online lesson scripts for Early Learning - Grade 5 kit programs?
- What Spanish-language materials are included with Second Step?
- How do I access the Middle School Program’s Principal Toolkit?
Technical
- How do I resolve an "unable to authenticate" error?
- Can I delete a class in the Second Step Elementary and Second Step Middle School Digital Programs?
- How do I rename a class in the Second Step Elementary or Second Step Middle School Digital Programs?
- Do you offer SSO (Single-Sign-On)?
- My screen keeps flashing or refreshing after I sign in.
- I can't play the embedded videos in the Early Learning SEL Kick-Off Meeting's PowerPoint. What can I do?