Here are possible reasons and remedies:
|
Reason |
Remedy |
|
You're using a Second Step account with an email email address different than what was used in the license. |
Ask your Second Step administrator to check the email used as there may be a typo. |
|
Your license has expired. |
Ask your Second Step administrator to check on your license and to renew if expired. |
| You have a K-5 kit. |
K-5 kits have grade specific online resources that can be accessed when you enter the activation key found inside the physical kit on your Dashboard. These online resources are different than the web-based Second Step Elementary digital program. |