Here are possible reasons and remedies:
|
Reason |
Remedy |
|
You're using a Second Step account with an email email address different than what was used in the license. |
Ask your Second Step administrator to check the email used as there may be a typo. |
|
Your license has expired. |
Ask your Second Step administrator to check on your license and to renew if expired. |
| You have a K-5 classroom kit. |
K-5 kits have grade-specific online resources that can be accessed when you enter the Activation Key found inside the physical kit on your Dashboard. These online resources are different than the web-based Second Step Elementary digital program. |