If you are having trouble signing in or seeing your content on the My Dashboard page, here are some tips:
- We have identified an intermittent issue for Firefox users that is causing page-loading errors. We recommend accessing the site with Microsoft Edge or Google Chrome.
- Clear your cache/browsing history
- Windows users: https://clear-my-cache.com/en/windows.html
- Mac users: https://www.businessinsider.com/how-to-clear-cache-on-mac-computer
- Refresh the page
- If you are using a bookmarked link, delete your bookmark and go directly to www.secondstep.org and log in from there
- Ask your IT team to whitelist/unblock content from www.secondstep.org, learn.secondstep.org, and lms.secondstep.org
Take a tour of the new site with these product walk-throughs:
Early Learning: Second Step Early Learning Online Resources Walk-Through
Middle School: Second Step Middle School Walk-Through
Digital license setup and user management*: Second Step Middle Schoool Digital License Setup Walk-Through
*If you're managing a training dashboard for our Bullying Prevention Unit or Child Protection Unit, this video is for you, too.