If you entered your activation key and you get a red "!" 
that means there may be a typo in the activation key you entered. Double-check that you entered the key correctly and try again.
- Enter your activation key found in your binder or notebook. Omit blank spaces in between.
Example only (non-working key): SSP9 3ABC OEF0 should be entered as SSP93ABCOEF0 - Note that some letters and numbers look alike. Try replacing the letter O with the number 0, for example.
Once you've entered a valid activation key, you'll see a green check mark 
. Click Submit and you should see the online resources for the grade level you entered.
If you have tried the suggestions above but you are still having trouble, please email us at support@secondstep.org or call 800-634-4449, option 2 for assistance.